FAQs

Order

Q1. How do I place an order?

We have three simple steps for ordering:

  • Step1: You will need to login first. If you are a new user, you may register as a member for free.
  • Step2: Browse the item you wish to purchase - by inputting the keyword in the search file located on the top middle of the page, or click on the category list on the top banner. When you have found the products you would like to purchase , simply click the "ADD TO CART" button. You will see these items in your shopping cart now (View cart).
  • Step3: When you have finished your shopping, simply click on the Checkout button located on the top right of the page. The website will then lead you though the process of providing delivery and payment details.

 

Payment

Q1. What payment methods do you accept?

We accept Paypal (Visa, Master card and bank account), Direct Bank Deposit or Internet Banking.

Q2. How does Paypal work?

Once your name signed up for a PayPal account you can send and receive money online. When you send money, you can choose to fund your payments from your PayPal account balance, a credit card, or your bank account. Recipients are then notified via an email from PayPal that they have received a payment from you.

Q3. How does Direct Bank Deposit or Internet Bank Transfer work?

We have Two simple steps for Bank Deposit or Internet Bank Transfer:

  • Step1: Choose the Bank Deposit / Internet Bank Transfer on the CheckOut Pages. Simply click the "PLACE ORDER" button, you will see an Order Number on the pages.
  • Step2: Using Your Internet Bank Transfer or go to any of branch of your bank to make deposit into our Bank Account, please remember to put the Order Number for the payment reference.Account holder: Next Mart Australia Bank name: Commonwealth Bank BSB Number: 063-151 Account number: 1035 7648

We will notified via you by email after we have confirmed your payment, it usually take 1-3 days.

Q4. Do your prices include GST?

All fees and charges identified in these terms and conditions and all prices for the products purchases from princess-trade.com website include GST

 

Delivery

Q1. When will you ship out my order?

Your order will be dispatched within 1 business day after we have confirmed your payment. You will be notified via an email with a unique tracking number and delivery details.

Q2. Which courier do you use?

We use Australia Post eParcel, Fastway Couriers, Couriers Please, Allied Express and Sendle. Please note that we do not give the option to choose the couriers. We will choose the courier that offers the best value (time and price) to your location.

Q3. Where can I track my order?

  • 1. Australia Post eParcel (for items that weight 22kg or less) 
    eParcel is Australia Post's online system. The delivery status can be checked at http://www.auspost.com.au/track/
  • 2. Fastway Couriers, Couriers Please, Allied Express and Sendle
    Unfortunately, Fastway Couriers, Couriers Please Allied Express and Sendle cannot ship to a PO Box. Please provide a non-PO-Box address. For oversized items (22Kg or over 110cm in packaged length) we will use couriers so please provide us a non PO Box address. Failing to do so will result in your order delaying or being cancelled.
    You can track the delivery on their website.

Q4. Next Mart delivery charge?

Shopping in Next Mart online store, you will enjoy the use of our Real Postage system. 
We do not make any profit on the postage rate. Due to our large dispatch volume, you will find that our postage is a lot cheaper than the official Australia Post rate or other courier service.

Q5. Do you provide combine shipping service?

Yes, we provide Combine Shipping for most of our products. 
To take advantage, just add two or more eligible products to your shopping cart.

Q6. Do you ship internationally?

Currently we are unable to make shipments to locations beyond Australia . However, our marketing department is considering the potential of expanding globally. We shall keep you informed via our weekly Newsletter to keep you updated. Subscribe to our Newsletter now. 

Q7. What happens if I am not at home when the courier delivers my orders?

  • 1. Australia Post eParcel (for items that weight 22kg or less) If no body is at the delivery address to receive the parcel , a card will be left advising that the parcel can be collected from the nearest post office. You can also track the postage status on Australia Post website to find out where it is. Sometimes, the delivery notice card gets lost or the delivery person forgets to put in your letter box. Please note that you must contact them within 5 business days since the initial delivery, failing to do so will result in the parcel being returned back to us and additional redelivery fees will incur. Please refer to our Returns Policy page for further information.

 

  • 2. Fastway Couriers, Couriers Please, Allied Express and Sendle  A calling card is usually left in your letter box if you are not home at the time of delivery. You can track the postage status on their website if a card is not left. You will need to call the courier to reschedule delivery or collection from their depot. You can obtain their phone number to call to schedule a redelivery or collection from their depot. If you not be at home at the agreed time, a redelivery fee may apply. Please note that you must contact them within 5 business days since the initial delivery, failing to do so will result in the parcel being returned back to us and additional redelivery fees will incur. Please refer to our Returns Policy page for further information.

 

My Account

Q1. How do I open an account?

Simply click on "MY ACCOUNT" on the top right of the page, fill out the appropriate information on "NEW CUSTOMER? CREATE AN ACCOUNT". You may start shopping once you have created your new account.

Q2. What should I do if I forgot my login password?

To retrieve your password, please click on "Forgot Your Password" at the login page, and then enter your registered email address. We will send your password to your registered email address.

Q3. How do I change my registered email address?

To change your registered email address, please log into your account and click "Edit My Contact Details". Please enter in your new email address. Click the “Save” button to finish.

 

Warranty, Returns and Refunds Policy

Q1. What warranty applies to products sold by Next Mart?

  • We aim to sell great products with warranty support where possible. All items come with 1 year warranty support unless otherwise stated on the product listing.
  • Warranty is valid within Australia only. All item accessories (bonus accessories or consumable components) are not coved by the warranty. For example if you buy a Car Alarm System most parts is covered by the warranty but the battery in the remotes are not cover by the warranty.

Returns Policy

1. DOA (Dead on Arrival)

  • We will replace your item if it is found to be Dead on Arrival (DOA) within 14 days from the date of dispatch. 
  • Any DOA's must be returned back to us within 14 days. 
  • Our Customer Service member will provisionally determine whether the Product is DOA. 
  • Where a product is provisionally determined as DOA we will arrange to replace the product or return it for repairs if it can be fixed or a refund. We hold the right to send parts where we deem that it is reasonably easy to fix the product by you. This ensures that we can offer you a faster solution for a problem rather than sending the item back and forth.

 

2. Faulty after 14 days from the date of dispatch(Normal Warranty Condition)

  • Under Normal Warranty Condition, we will be repaired or replaced at our discretion with no charge for parts or labour. 
  • Replacement of the product or a part does not extend nor restart the warranty period. 
  • If an item needs to be returned after the 14 days from the date of dispatch, return postage will be at the buyer's expense
  • For assistance with warranty and returns please email [email protected] 
  • We will not accept the return of a product without the approval from our Customer Service Team.
  • Where possible, the product must be packed in the original, unmarked packaging including any accessories, manuals, documentation and registration that was delivered with the product. 

Refunds Policy

  • For refunds and returns, you are required to send us photos or videos as evidence of the fault. If you fail or refuse to do so will limit our support and we might not be able to process your warranty claim.
  • Refunds for change of mind only accepted within 7 days after receiving the item.
  • No refunds offered if you have changed your mind about the goods if the item has already been used and without the original packaging.
  • No refunds are offered after 7 days.
  • Shipping costs is non-refundable.

Q2. Who pays the postage costs for an item that has to be returned?

For an item needs to be returned after the 14 days from the date of dispatch, return postage will be at the buyer's expense 
We can arrange Australia Post Return Label for the item's Weight under 22kg at the buyers's expense for $15, please email [email protected] for any assistance. 

Q3. Can I transfer the warranty to someone else if I give or sell it to them?

Next Mart voluntary warranties are non-transferable. 
Under Statutory Warranties not only the original consumer, but any subsequent owner who received the goods as a gift, is entitled to compensation (provided the goods have not been bought for the purpose of resupply), as long as the goods are returned within a reasonable time. 
However if you have bought the product from Next Mart for the purpose of selling it to another person you may be responsible for satisfying the Statutory Conditions and Warranties.

Please refer to our Returns and Warranty Policy for further information.

Newsletter

Q1. How do I subscribe to Next Mart's Newsletter?

Please input your registered address email address in the "Subscribe Newsletters ". We will send you our latest newsletter on weekly basis

Q2. How do I unsubscribe from your newsletter?

Simply Log in to My Account, and then click on Newsletter Subscription Column, and then un-tick the Newsletter Subscription Box.